Final Sale Items:

All sale and stock clearance items are not eligible for exchange or refund.

Damaged or Faulty Products:

If you receive a damaged or faulty product, Makeuppouch will be responsible for replacing it. To initiate the exchange, customers must return the item via Pakistan Post courier to the Makeuppouch address.

Exchange Period:

Once we receive the returned parcel, the exchange process will take up to 5 days.

No Cash Refunds:

We do not offer cash refunds. In the case of a size issue or a damaged product, we provide an exchange for the item.

Customer Service:

For assistance, please contact our customer service at [Insert Contact Number] or email us at zastraderspk@gmail.com.

Picture Discrepancies:

Exchanges are only permitted if the received product differs from the picture displayed.

Exchange Charges:

If the customer wishes to exchange a product without any fault on our end, both delivery charges (for returning and receiving the exchanged item) must be covered by the customer.

Exchange Conditions:

Exchanges will only be accepted if the item is unused, with all original tags intact, and the packaging in its original condition.

Video Evidence Requirement: Important!:

Please record a video while opening the parcel. If there is any damage or a missing item, send us the video. Without this video, we will not accept any claims.

Validity Period:

Returns and exchanges are accepted within 7 days of receiving your parcel.

Deadline: No queries or requests will be entertained after the 7 days has elapsed.